Privacy Policy

Your privacy is important to us. To better protect the privacy of your personal information, we are publishing this privacy policy explaining our practices regarding the collection, use, and disclosure of personal information from and published on this website. This policy may be amended at any time, and if so, the changes will be posted on this page. This policy applies to all users of our website, anyone benefiting from our products and services, and anyone voluntarily providing us with personal information.

Website

The website of 9090-4962 Québec inc. (“MAISON LE GRAND”) is operated by MAISON LE GRAND (the “Operator”) and Rouge Marketing inc. (“Subcontractor”). The user who visits the website is bound by these conditions. The name and logo of MAISON LE GRAND are the property of MAISON LE GRAND. All content on the website is also the property of MAISON LE GRAND unless otherwise indicated and is protected by copyright law. If you wish to use, copy, translate, publish, or distribute them, you must obtain prior written permission from MAISON LE GRAND.

Website: lovelegrand.com

For the purposes of this policy, the terms “you” and “user” refer to any user of our website or our products or services.

Person Responsible for Personal Information Protection

The person responsible for the protection of personal information at MAISON LE GRAND is Paul Braicovich, Director of Finance. To contact him, write an email to pbraicovich@maisonlegrand.com.

Collection of Personal Information

 

This website uses cookies.

Your personal information is collected through:

• Our contact forms;
• Cookies and invisible pixels;

The personal information we collect includes:

• Your name;
• Your first name;
• Your email address;
• Any information you voluntarily submit to us;

Authorized personnel can correct, update, or add personal information.

Use of Personal Information

To the extent permitted by applicable laws, we collect, process, and use your personal information for the following purposes:

– To respond to your requests and questions related to our activities and services; To ensure that we can provide you with services and process your requests (orders, comments, communications, etc.) that you are entitled to receive as a customer;
– For research and development purposes to improve our services, understand your needs, and modify our service offerings considering your needs;
– For marketing purposes, including presenting new products to you;
– To comply with any obligation imposed by law, regulation, or other regulations;
– In the event of a reorganization of MAISON LE GRAND, including any transaction involving MAISON LE GRAND, which would require the transfer of personal information to a third party as part of any due diligence;
– To verify your identity in case of exercising your rights regarding your personal information (right of access, rectification, forgetfulness, deletion, portability, etc.).

 

Sharing of Your Personal Information

Your personal information is accessible only to our employees, representatives, subcontractors, or suppliers, allowing them to provide the services required by MAISON LE GRAND. These individuals are required to protect this information in accordance with this policy or at the same level of personal information protection as ours.

We may disclose a user’s personal information for reasons expressly stated in the Private Sector Privacy Act C.P-39.1, including to our lawyers, following the issuance of a subpoena or any other court order, or to prevent an act of violence. We take necessary measures to protect your collected personal information from any unauthorized disclosure. We will only use, transfer, or market the personal information provided to us in accordance with this policy and with your prior consent if required by any applicable law.

Your personal information is stored on our dedicated space on the Mailchimp platform.

Retention Period

We will retain your personal information for the duration necessary to accomplish the purposes for which this information was collected. Subject to any applicable law, once the purposes have been accomplished, we will destroy your personal information or anonymize it for serious and legitimate purposes.

User Rights

• Right of access and rectification

According to applicable laws on personal information protection, you have the right to ask us if we hold personal information about you and obtain a copy if applicable, and subject to any exceptions. Furthermore, you also have the right to rectify inaccurate, incomplete, or ambiguous personal information or if their collection, communication, or storage is not in accordance with or authorized by the Private Sector Privacy Act, RLRQ, c. P-39.1.

• Withdrawal of consent:

Subject to any applicable law, you have the right to withdraw your consent to the collection of your personal information.

• Right to deletion:

In certain circumstances, including if the collection of personal information is not authorized by any applicable law, if this information is outdated, or not justified by the purpose of the collection, you have the right to have such personal information that we hold deleted.

• Right to be forgotten:

You can ask us to stop broadcasting personal information about you or to have any hyperlink attached to your name that allows access to this information by technological means delisted, if this broadcast violates the law or a court order. You can do the same or ask that the hyperlink allowing access to this information be relisted if the broadcast of this personal information harms you by infringing on your reputation or privacy.

• Right to portability:

You have the right to ask us to communicate to you in a structured, commonly used technological format, in a written and understandable form, any computerized personal information that we have collected from you. This communication can also, at your request, be made to a person or organization authorized to collect your personal information.

• Right to information about processing:

You also have the right to ask us for information about the processing of your personal information, including the type of personal information we hold and how we process it.

• Right to unsubscribe from our mailing list:

You have the right to ask us, at any time, to unsubscribe from our mailing list if you are subscribed.

• Exercising these rights

To exercise any of the above rights, please contact us at pbraicovich@maisonlegrand.com, providing all the necessary information to exercise any of these rights and process your request. We will process your request within a reasonable time or in accordance with any time required by any applicable law. By removing your personal information from our database, you will no longer be able to receive our communications, as you will no longer be on our mailing lists. If you are a resident of the province of Quebec, any disagreement related to the application of legislation on access and/or rectification of personal information can be sent to the Commission d’accès à l’information for investigation.

Security Measures in Place

We are fully committed to preserving the security of your data. We have implemented physical, electronic, and management procedures to safeguard and secure the information provided online. To do this, we use the following measures:

• SSL protocol (Secure Socket Layer);
• Communication encryption;
• Network monitoring software;
• Computer backup;
• Username and password;
• Firewall.

Location of Personal Information Storage

Your personal information is notably stored via a Cloud service on the servers of one of our service providers, and it is possible that your personal information may be stored outside Quebec, whether elsewhere in Canada or abroad.

External Links

There may be links to external sites on our website. We are not responsible for the privacy protection practices or content of these external websites used as links. If you believe that an external website reached from a link on our website does not comply with the current privacy protection policy, please contact us.

Consent to Receive Postal Mailings, Emails, and Other Communications

If you provide us with your postal address and/or email address during explicit notices informing you of our mailing lists, you may receive periodic communications.

At any time, you can use the unsubscribe option at the bottom of each email. If you continue to receive emails despite unsubscribing, please contact us. If you change your email, please contact us to ensure you continue to receive our communications.

Report a Privacy Incident

At any time, you can report a privacy incident, i.e., any unauthorized access to personal information, its use, or its communication, as well as its loss or any other form of breach of its protection. To do so, please write to pbraicovich@maisonlegrand.com